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United Airlines

Culture

Internet Fame Brings Out The Skeletons

By now you’ve likely seen the April 9th video of a 69-year-old Asian doctor being forcibly dragged off a United Airlines flight at the Chicago O’Hara Airport. If not, check it out here. According to United Airlines, the flight was overbooked. There were enough seats for passengers, just not enough for the entire flight crew.  Therefore, passengers had to be removed to open seats for members of their crew. At first, the staff offered money and a free night’s stay at a Chicago hotel for anyone willing to give up their seat. Only two accepted the offer. When no one else offered up their seats, the staff had to decide who else would need to give up their seat. Through some sort of random selection process, Kentucky doctor, David Dao, was chosen. Keep Reading

News

Market Lessons For United Airlines

As widely covered by the media, United Airlines finds itself in a bit of a public relations pickle. Last Sunday, after having overbooked a flight from Chicago to Louisville, Kentucky, and being contractually obligated to transport members of another crew to man a flight out of Louisville, the crew first asked for volunteers to fly out the next day from the already boarded passengers. When no one volunteered, the crew first offered hotel and monetary accommodations in the amount of $400. When the passengers till refused, the crew offered $800, only to finally announce that a computer would randomly select four passengers to be selected to disembark. After having been selected by the computer, and refusing to give up his seat, Dr. David Dao was forcibly removed from the plane by members of the Chicago police. Though contractually empowered to ask a passenger to leave a flight in just such a situation, given the details surrounding the incident, including Dao’s resulting injuries and its being widely shared on social… Keep Reading

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