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United Airlines

Culture

Internet Fame Brings Out The Skeletons

By now you’ve likely seen the April 9th video of a 69-year-old Asian doctor being forcibly dragged off a United Airlines flight at the Chicago O’Hara Airport. If not, check it out here. According to United Airlines, the flight was overbooked. There were enough seats for passengers, just not enough for the entire flight crew.  Therefore, passengers had to be removed to open seats for members of their crew. At first, the staff offered money and a free night’s stay at a Chicago hotel for anyone willing to give up their seat. Only two accepted the offer. When no one else… Keep Reading

News

Market Lessons For United Airlines

As widely covered by the media, United Airlines finds itself in a bit of a public relations pickle. Last Sunday, after having overbooked a flight from Chicago to Louisville, Kentucky, and being contractually obligated to transport members of another crew to man a flight out of Louisville, the crew first asked for volunteers to fly out the next day from the already boarded passengers. When no one volunteered, the crew first offered hotel and monetary accommodations in the amount of $400. When the passengers till refused, the crew offered $800, only to finally announce that a computer would randomly select… Keep Reading

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